Policies

  • Children are not allowed in the salon unless they are being serviced. For their own safety and the safety and comfort of our guests, children under the age of 12 are not permitted in the salon.

  • Payment: We do not accept personal checks. We gladly accept Visa, Mastercard, Discover, American Express, Debit Cards and Cash, however gratuities cannot be included on credit cards.

  • Tardiness: If you are more than 15 minutes late for your appointment, you will need to reschedule as your time at Helaine Marie is important, we give 100% of our time to salon clients and do not like to rush or be rushed. We do not "squeeze" clients in.

  • Cell Phone Usage: The salon is a relaxing environment, please respect other salon clients by silencing your phone.

  • Parking: There is two hour free parking along Main Street as well as three municipal lots.

  • We do not quote prices over the phone for chemical services.

  • We provide free consultations to ensure each client understands the
    service and charges involved.

  • We ask that you kindly give 24 hours cancellation notice or a service charge of $25 will be issued.

  • All services are guaranteed 100% when suggested professional products are used.

  • We guarantee our work and if you’re unhappy with a service, we’ll work with you to correct or change your hair at no additional cost to you. (We require notice to the salon within one week of your original service.)

  • We require a non-refundable $25 deposit if you are booking "by appointment only" on Sunday, Monday or Tuesday. The deposit will be put toward services at the time of your appointment.

  • Keratin Treatment: Helaine Marie requires a 25% deposit when booking all Keratin Treatments. The depost will be put toward your treatment at the time of service. Should you cancel within 24 hours, or not show up, you will forfeit your deposit.

  • Sorry, no cash refunds are available.